Everybody knows the food safety rules. So why do we keep screwing this up? 

After a summer shaped by the Taylor Farms Cyclospora outbreak, Francine and Matt dig into whether the real problem is training, behavior, leadership, or culture. They use Taylor Farms, Taco Bell, and Chipotle to show where accountability really lands and how to win buy-in from the people who make the decisions.

Spoiler alert: Knowing the rules has never been the problem. Getting people to buy in is.

In this episode:

💩 00:00:00 Three Years, 186 Episodes of Food Safety 

💩 00:03:05 Training vs. Behavior vs. Leadership vs. Culture

💩 00:06:47 Taylor Farms Food Safety Culture

💩 00:10:53 The Parent Company Owns the Outbreak

💩 00:14:17 Food Safety Culture from Corporate to Facilities

💩 00:16:41 Hiring for the Right Food Safety Behaviors

💩 00:21:41 Fire Them or Move Them? Positional vs. Personal Influence

💩 00:27:39 Building Food Safety Buy-In From the Middle

💩 00:30:16 Where Food Safety Pros Fail 

💩 00:33:11 Speaking the Language of the CEO, CFO, and COO

💩 00:36:36 Cadence and Dialect Matter in Food Safety Communication

💩 00:44:04 No Food Safety Culture Without Leadership

Disclaimer: Episode title and content do not constitute legal or health advice.

Resources from this episode

The Power of Habit by Charles Duhigg: https://www.amazon.com/dp/081298160X 

Missed last week’s conspiracy talk? Catch up here: https://savvyfs.com/largest-cyclospora-outbreak-in-us-history-over-what-the-cdc-isnt-saying-episode-185/ 

Noteworthy quotes from this episode

“Everybody knows the rules, so why do we keep screwing this up?” – Francine L. Shaw

“Most of the time you can’t play by the rules to change a culture.” – Matt Regusci

Connect with Francine, Matt, and the “Don’t Eat Poop!” show on LinkedIn! 

Check out Francine’s book Who Watches the Kitchen? on Amazon!